How-to videos

Learn how to use Koala Go with a few short videos

Koala Go
Koala 3D

Best Online Teaching Platform

Co-founder Xavier shares what's happening currently in Koala!

23 mins
Best Online Teaching Platform

Co-founder Xavier shares what's happening currently in Koala!

23 mins
How to invite a student

This video teaches you how to invite students into Koala Go using your very own Koala Go link! 😄

1 min
How to add images

This video teaches you how to add images to your Koala Go slide!

1 min
How to request a feature

In this video I'll show you how to request a Koala Go feature using Canny 🐨

2 mins
How to invoice

This video teaches you how to create and send an invoice

7 mins

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Common Questions

Koala Go
Koala 3D

Do I always have the same link to invite my students or does it change?

Yes, you always have the same link. It’s one link you can share with all your students. It does not change.

To get your link, go to Koala Go Classroom > Invite Student > Copy the link

Does my invite link depend on the activity I am in?

No, your link is always the same, regardless of which activity you’re in.

How do I add images to Koala Go?

You can simply drag and drop images into Koala Go classroom.

How to request a new feature for Koala Go?

We love to hear from you about what features can make the product better. Please add your feature request at this page by creating a post. Note that you can also upvote existing feature requests. Posted by other users.

What are the minimum system requirements to support Koala Go?

A stable connection.

Downlink speed: 1Mbps+

Uplink speed: 1 Mbps+

A device with a browser

Are all browsers supported?

Not yet. Today we do not support the Wechat embedded browser and the Samsung Android browser. Here are the browsers that we recommend:

If you're on PC: Please use Chrome, Edge or Brave

On Mac: Chrome, Edge or Brave

On Chromebook: Chrome

On iPad: Safari

My student’s parents don’t speak English. Do you have any parent guides in Chinese that I can send them to help with onboarding?

Yes, one of the tutors, Sarah, from our wonderful Koala Go tutor community made a comprehensive parent guide in Chinese with both Chinese and English subtitles: She even posted the video on BiliBili, the Chinese video website, so that parents can access the videos without restriction:

How does the Koala Go invoicing system work? What are the benefits of invoicing using Koala Go?

Parents from any country can pay in their local currency, using popular local payment methods (such as credit cards in the US or WeChat in China). Tutors get paid through their preferred methods amongs PayPal, Venmo, or Square Cash. That’s how simple it is! Your business will be streamlined and you can focus on growing it. Tutor Caitlin made this wonderful video to explain the benefits and how to have the conversation with the parents. Video link:

Can I send an invoice with Koala Go even if I don't use it for teaching?

Anyone can send an invoice with Koala Go. Whether you use it to teach or not.

  1. Go to
  2. Sign in with gmail or any email
  3. Click on the avatar in the top right menu
  4. Click on “Send Invoice”
  5. Follow the process and send your invoice

Do I need a Koala Pro package to use invoicing?

No, you can invoice through Koala even if you don’t teach on Koala.

If I already have a Standard Stripe account, do I still need an Express account connected to Koala?

Yes, you still need an Express account, but it’ll take just 3 minutes to set it up 🙂 And you won’t ever have to manage Stripe again!

Which country does my bank need to be in to use an Express Stripe account?

As of Jun 2022, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, Norway, Portugal, Spain, Singapore, Sweden, Switzerland, UK, and USA.

I don’t have a website. Can I still get a Stripe Express account?

Yes, you can choose to enter a business description instead of a website.

What if I live in a country that is not supported by Stripe?

You can continue to use the existing invoicing system and get paid via PayPal.

Why does it look like my avatar is walking in slow motion in Playground?

This is likely because your hardware acceleration is off in your browser. If you are using Google Chrome, follow these instructions to turn hardware acceleration on